Thank you for contacting the TERRA BATTLE support team.
感謝您跟我們"TERRA BATTLE支援團隊聯絡
If you have lost access to your account and now requesting for data
recovery, please be advised that our developers will consider responding your concern if the data was not reset due to your fault.
如果您無法使用您的帳號所以需要我們幫您還原您的資料, 要麻煩您了解我們的服務人員只會針對非您人為疏失所造成的問題進行回覆.
However, you have to provide the following information in the form below
so that we can verify if the lost data is your account.
而且, 您必須依下列附表提供所需資訊我們才能確認流失的數據是您帳戶的資料.
In addition, please note that when a game data is initialized after
re-installing the application, a new game data will be created along with
a new User ID and Inquiry ID.
另外, 要麻煩您留意當重設應用程式產生一個新的遊戲數據, 就會依新產生的用戶明和申請名產生一個新的遊戲數據.
Please be informed that we need the account information of the game data you wish to recover/retrieve since we are unable to verify your ownership of the said game data based on the information of your new game data.
麻煩您務必了解我方需要您希望重設或擷取遊戲數據的帳號資訊是因為我們無法根據您的新遊戲數據來確認您是這個遊戲數據的擁有者.
User ID of the game data you wish to recover:
您希望重設遊戲數據的使用者識別名稱:
Username of the game data you wish to recover:
您希望重設遊戲數據的使用人名:
Inquiry ID of the game data you wish to recover:
您希望重設遊戲數據的申請識別名稱
Character names used in the team of the game data you wish to recover:
Progress scene (until what chapter) of the game data you wish to recover:
您希望重設遊戲數據的角色名稱, 第幾場(達到哪一級):
Purchase receipt related to the game data you wish to recover:
您希望重設遊戲數據的購買證明:
Details of how the game data was lost:
詳細描述數據是怎麼流失的:
*As a basic rule, please note that we can only provide support in data restoration once per ID.
基本上, 請了解我們只能針對一個ID進行一次的資料重設
*You may confirm your [Inquiry ID] from Options > User Info.
您可以經由選項>使用者資訊來確認您的申請者ID
*In order for us to verify your ownership of the account, we need the information above.
因為需要確認您視障好的擁有者, 我們需要上述的資訊
*The User ID is required to be filled out and we are unable to
retrieve/recover your data without it.
使用者ID必須要確實填寫, 否則我們無法幫您重設或是取回您的遊戲數據
感謝您跟我們"TERRA BATTLE支援團隊聯絡
If you have lost access to your account and now requesting for data
recovery, please be advised that our developers will consider responding your concern if the data was not reset due to your fault.
如果您無法使用您的帳號所以需要我們幫您還原您的資料, 要麻煩您了解我們的服務人員只會針對非您人為疏失所造成的問題進行回覆.
However, you have to provide the following information in the form below
so that we can verify if the lost data is your account.
而且, 您必須依下列附表提供所需資訊我們才能確認流失的數據是您帳戶的資料.
In addition, please note that when a game data is initialized after
re-installing the application, a new game data will be created along with
a new User ID and Inquiry ID.
另外, 要麻煩您留意當重設應用程式產生一個新的遊戲數據, 就會依新產生的用戶明和申請名產生一個新的遊戲數據.
Please be informed that we need the account information of the game data you wish to recover/retrieve since we are unable to verify your ownership of the said game data based on the information of your new game data.
麻煩您務必了解我方需要您希望重設或擷取遊戲數據的帳號資訊是因為我們無法根據您的新遊戲數據來確認您是這個遊戲數據的擁有者.
User ID of the game data you wish to recover:
您希望重設遊戲數據的使用者識別名稱:
Username of the game data you wish to recover:
您希望重設遊戲數據的使用人名:
Inquiry ID of the game data you wish to recover:
您希望重設遊戲數據的申請識別名稱
Character names used in the team of the game data you wish to recover:
Progress scene (until what chapter) of the game data you wish to recover:
您希望重設遊戲數據的角色名稱, 第幾場(達到哪一級):
Purchase receipt related to the game data you wish to recover:
您希望重設遊戲數據的購買證明:
Details of how the game data was lost:
詳細描述數據是怎麼流失的:
*As a basic rule, please note that we can only provide support in data restoration once per ID.
基本上, 請了解我們只能針對一個ID進行一次的資料重設
*You may confirm your [Inquiry ID] from Options > User Info.
您可以經由選項>使用者資訊來確認您的申請者ID
*In order for us to verify your ownership of the account, we need the information above.
因為需要確認您視障好的擁有者, 我們需要上述的資訊
*The User ID is required to be filled out and we are unable to
retrieve/recover your data without it.
使用者ID必須要確實填寫, 否則我們無法幫您重設或是取回您的遊戲數據
